CenturyLink™ Frequently Asked Questions

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Centurylink Internet

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CenturyLink Questions- FAQs

CenturyLink high-speed wireless connectivity services are designed to provide you with fast and reliable connections for all of the accessories and equipment that you use on a daily basis. CenturyLink offers premium connectivity options including internet, home phone, and business specific solutions to help your communicate fast and reliably.

If you’ve been interested in signing up for any of the services offered by CenturyLink, you may have a few questions you’d like to be answered before making your final decision. Well, you’ve come to the right place, below, we’re going to provide you with answers to all of the most frequently asked questions that both prospective and existing CenturyLink customers have.

Read through each question and answer so that you can get all of the information you need as it relates to how CenturyLink services operate and what options are available to you.


Centurylink Internet

Yes, all CenturyLink customers receives up to 11 free email accounts that are CenturyLink branded which is perfect for professional or personal use.

CenturyLink connectivity and entertainment services are powered by fiber optic connections in the form of Fiber to the node, Fiber to the curb, and Fiber to the home. CenturyLink also employs the use of standard DSL connection archetypes for specific services.

Yes, CenturyLink wireless connectivity services are compatible with the IPv6 protocol and full support is expected to be rolled out soon.

Yes, for a windows computer you will need to run Windows XP SP3 with 1GB of RAM or you will need Windows Vista with 2GB of RAM or higher. If you’re on a mac, you will need OS X 10.5 with at least 1GB of RAM and 300MB+ of internal hard drive storage.

CenturyLink offers a lot of different internet speeds all depending on what package you select and what service area you’re in. CenturyLink offers internet speeds ranging from 1.5Mbps to 1 Gig.

No, you will never have to worry about your internet services being throttled or blocked due to the specific program, application, or website that you’re visiting.

Yes, certain plans are limited to how much content they can download all dependent upon the speed of your plan. For example, plans with speeds of 1.5Mbps have a 150GB download limit while plans with speeds higher than 1.5Mbps have download limits ranging in the 250Gb range.

Yes, every CenturyLink internet plan gives you the ability to add anti-virus protection to your plan for enhanced security.

Yes, CenturyLink does offer proxy services that you can use to re-route your internet traffic through.

The answer to this question is no and yes, CenturyLink reserves the right to block ports at their discretion. Per industry standard, certain ports that are commonly known to be used as exploits may be blocked from access however ports are not blocked by random.

Yes, you have the option of either buying or leasing a modem through CenturyLink which will allow you to easily access your internet services immediately.

Centurylink Satellite/ DirecTV

Yes, with CenturyLink you can sign-up for Prism TV which is a fiber-optic cable network that is available in select service areas.

Yes, only when you bundle CenturyLink TV with Direct TV.

CenturyLink services are available in over 36 states all across the United States including Florida, North Carolina, Oregon, Wisconsin, and more. You can easily search for all of the connectivity speeds and plan options in your zip code via our website.

It all depends on where you’re located, as stated earlier CenturyLink services are available in 36 different states so if you can find an available package using your zip code, the services will work in your area.

CenturyLink offers a wide range of different communication and connectivity services, specifically, CenturyLink offers home telephone, cable television, and internet services.

CenturyLink gives you the ability to choose from both non-contractual plans and contractual plans, so you have the flexibility to choose how much of a commitment you want to make before signing up for any specific plan.

Yes, CenturyLink offers a $5 discount on every service that you add to your package bundle and that discount continues each month until services are cancelled.

Yes, in order to gain access to CenturyLink services, you will have to undergo a credit check which is done to verify the identity of the customer who is signing up. If it comes back that you do not qualify for CenturyLink services based on your credit check, a small initial deposit may be required to activate your services.

Yes, CenturyLink offers special promotions and discounts to all active and prior members of the United States Armed Forces.

No, CenturyLink services do not connect you to the internet by way of satellites, instead the services operate using a cable method which is usually installed underground. CenturyLink employs the use of fiber optic, DSL, cable, and broadband connections all depending on what specific service you sign up for.

CenturyLink allows you to either opt-in for professional installation assistance or you can choose to install the equipment yourself.

Centurylink Phone

It all depends on the service area that you’re trying to sign-up for that will determine whether or not you need a landing before services are activated.

No and yes, CenturyLink offers premium landline services in addition to VoIP business solutions.

With CenturyLink, you will gain access to premium features such as No solicitation, selective call waiting ID, three-way calling, return call, Caller ID per call blocking requests, busy redial, call forwarding, voicemail, call waiting, and more.

Centurylink Accounts & Billing

With CenturyLink, you have several different payment options to choose from including getting a bill through the mail, receiving an online statement, over the phone payments, or you can pay your bill in-person at a local CenturyLink location.

You first bill will be due approximately 30 days from the initial date that your services were activated.

 If you fail to pay your bill on time, a late fee of $5 will be applied to your next billing cycle.

Yes, there are activation fees however you will not have to pay them until your first bill is due. The fees you will be charged on your first bill are equipment fees and activation fees. For internet services, you will be required to pay a one-time fee in addition to any handling and shipping charges that may apply.

Yes, depending on the service that you sign-up for and depending on your credit score, there will be a deposit required to activate your services. If you’ve had CenturyLink services in the past and your services were cut off due to non-payment, a deposit will also be required.

Yes, only if you sign-up for a contract that is not a 3-year price lock contract, for 3-year price lock contracts there are no cancellation fees at any time.

You can access your CenturyLink account by going to CenturyLink.com, you will need either your telephone number or account number and a security code that will be sent to you via text message.

If you have any further questions about the services offered by CenturyLink that were not answered above, you can simply visit CenturyLink.com to get answers to all of the most pending questions that you have about CenturyLink services and how to access them.

Contact CenturyLink today or search for your service area on our website to learn more!