{"id":28621,"date":"2019-10-10T19:04:06","date_gmt":"2019-10-11T02:04:06","guid":{"rendered":"https:\/\/connectnw.net\/centurylink\/?page_id=28621"},"modified":"2020-12-23T11:52:49","modified_gmt":"2020-12-23T19:52:49","slug":"centurylink-faqs","status":"publish","type":"page","link":"https:\/\/connectnw.net\/centurylink\/centurylink-faqs\/","title":{"rendered":"CenturyLink FAQ’s"},"content":{"rendered":"

CenturyLink\u2122 Frequently Asked Questions<\/span><\/h1>\n

Do you need an answer?<\/h2>\n

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Call Us Now : 1-865-465-2313<\/span><\/a><\/div>

Select Your Choice<\/h2>\n<\/div>
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Centurylink Internet<\/h2>\n<\/div>
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Centurylink Home Phone<\/h2>\n<\/div>
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Centurylink TV<\/h2>\n<\/div>
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Accounts and Billing<\/h2>\n<\/div>
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CenturyLink Questions- FAQs <\/strong><\/h2>\n

CenturyLink high-speed wireless connectivity services are designed to provide you with fast and reliable connections for all of the accessories and equipment that you use on a daily basis. CenturyLink offers premium connectivity options including internet, home phone, and business specific solutions to help your communicate fast and reliably.<\/p>\n

If you\u2019ve been interested in signing up for any of the services offered by CenturyLink, you may have a few questions you\u2019d like to be answered before making your final decision. Well, you\u2019ve come to the right place, below, we\u2019re going to provide you with answers to all of the most frequently asked questions that both prospective and existing CenturyLink customers have.<\/p>\n

Read through each question and answer so that you can get all of the information you need as it relates to how CenturyLink services operate and what options are available to you.<\/p>\n

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Centurylink Internet <\/strong><\/h2>\n<\/div>
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<\/i><\/i><\/span>Is an e-mail account included with CenturyLink internet services? <\/span><\/a><\/h4><\/div>
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Yes, all CenturyLink customers receives up to 11 free email accounts that are CenturyLink branded which is perfect for professional or personal use. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What technology powers CenturyLink services? <\/span><\/a><\/h4><\/div>
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CenturyLink connectivity and entertainment services are powered by fiber optic connections in the form of Fiber to the node, Fiber to the curb, and Fiber to the home. CenturyLink also employs the use of standard DSL connection archetypes for specific services. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is IPv6 compatible with CenturyLink services? <\/span><\/a><\/h4><\/div>
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Yes, CenturyLink wireless connectivity services are compatible with the IPv6 protocol and full support is expected to be rolled out soon. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the minimum computer requirements for CenturyLink internet services? <\/span><\/a><\/h4><\/div>
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Yes, for a windows computer you will need to run Windows XP SP3 with 1GB of RAM or you will need Windows Vista with 2GB of RAM or higher. If you\u2019re on a mac, you will need OS X 10.5 with at least 1GB of RAM and 300MB+ of internal hard drive storage. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How many internet speed options are offered by CenturyLink internet services? <\/span><\/a><\/h4><\/div>
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CenturyLink offers a lot of different internet speeds all depending on what package you select and what service area you\u2019re in. CenturyLink offers internet speeds<\/a> ranging from 1.5Mbps to 1 Gig. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are streaming services like Netflix susceptible to throttling with CenturyLink internet? <\/span><\/a><\/h4><\/div>
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No, you will never have to worry about your internet services being throttled or blocked due to the specific program, application, or website that you\u2019re visiting. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there any download restrictions or caps on CenturyLink internet services? <\/span><\/a><\/h4><\/div>
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Yes, certain plans are limited to how much content they can download all dependent upon the speed of your plan. For example, plans with speeds of 1.5Mbps have a 150GB download limit while plans with speeds higher than 1.5Mbps have download limits ranging in the 250Gb range. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is Anti-Virus protection included with CenturyLink internet service?<\/span><\/a><\/h4><\/div>
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Yes, every CenturyLink internet plan gives you the ability to add anti-virus protection to your plan for enhanced security. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are proxy servers available with CenturyLink internet? <\/span><\/a><\/h4><\/div>
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Yes, CenturyLink does offer proxy services that you can use to re-route your internet traffic through. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is port access blocked when using CenturyLink internet services?<\/span><\/a><\/h4><\/div>
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The answer to this question is no and yes, CenturyLink reserves the right to block ports at their discretion. Per industry standard, certain ports that are commonly known to be used as exploits may be blocked from access however ports are not blocked by random. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is CenturyLink internet service powered by a router or a modem? <\/span><\/a><\/h4><\/div>
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Yes, you have the option of either buying or leasing a modem through CenturyLink which will allow you to easily access your internet services immediately. <\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Centurylink <\/strong>Satellite\/ DirecTV<\/strong><\/h2>\n<\/div>
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<\/i><\/i><\/span>Is cable TV service offered by CenturyLink? <\/span><\/a><\/h4><\/div>
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Yes, with CenturyLink you can sign-up for Prism TV which is a fiber-optic cable network that is available in select service areas. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span> Is CenturyLink cable TV a satellite powered service?<\/span><\/a><\/h4><\/div>
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Yes, only when you bundle CenturyLink TV with Direct TV<\/a>.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where are CenturyLink Satellite\/ DirecTV services available? <\/span><\/a><\/h4><\/div>
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CenturyLink services are available in over 36 states all across the United States including Florida, North Carolina, Oregon, Wisconsin, and more. You can easily search for all of the connectivity speeds and plan options in your zip code via our website. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Will CenturyLink services Satellite\/DirecTV services work in my area? <\/span><\/a><\/h4><\/div>
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It all depends on where you\u2019re located, as stated earlier CenturyLink services are available in 36 different states so if you can find an available package using your zip code, the services will work in your area. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What services are available with CenturyLink?<\/span><\/a><\/h4><\/div>
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CenturyLink offers a wide range of different communication and connectivity services, specifically, CenturyLink offers home telephone, cable television, and internet services. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is a contract required to activate CenturyLink services? <\/span><\/a><\/h4><\/div>
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CenturyLink gives you the ability to choose from both non-contractual plans and contractual plans, so you have the flexibility to choose how much of a commitment you want to make before signing up for any specific plan.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there any bundles or discounts offered by CenturyLink? <\/span><\/a><\/h4><\/div>
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Yes, CenturyLink offers a $5 discount on every service that you add to your package bundle and that discount continues each month until services are cancelled. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does CenturyLink perform credit checks before service activation? <\/span><\/a><\/h4><\/div>
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Yes, in order to gain access to CenturyLink services, you will have to undergo a credit check which is done to verify the identity of the customer who is signing up. If it comes back that you do not qualify for CenturyLink services based on your credit check, a small initial deposit may be required to activate your services. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there any military discounts offered by CenturyLink?<\/span><\/a><\/h4><\/div>
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Yes, CenturyLink offers special promotions and discounts to all active and prior members of the United States Armed Forces. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are CenturyLink DirecTV services powered by a satellite? <\/span><\/a><\/h4><\/div>
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No, CenturyLink services do not connect you to the internet by way of satellites, instead the services operate using a cable method which is usually installed underground. CenturyLink employs the use of fiber optic, DSL, cable, and broadband connections all depending on what specific service you sign up for. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the available installation options offered by CenturyLink? <\/span><\/a><\/h4><\/div>
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CenturyLink allows you to either opt-in for professional installation assistance or you can choose to install the equipment yourself. <\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Centurylink <\/strong>Phone<\/strong><\/h2>\n<\/div>
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<\/i><\/i><\/span>Is a landline required for CenturyLink services? <\/span><\/a><\/h4><\/div>
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It all depends on the service area that you\u2019re trying to sign-up for that will determine whether or not you need a landing before services are activated. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does CenturyLink phone service use VoIP technology?<\/span><\/a><\/h4><\/div>
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No and yes, CenturyLink offers premium landline services in addition to VoIP business solutions. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What features does CenturyLink phone service come with? <\/span><\/a><\/h4><\/div>
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With CenturyLink, you will gain access to premium features such as No solicitation, selective call waiting ID, three-way calling, return call, Caller ID per call blocking requests, busy redial, call forwarding, voicemail, call waiting, and more. <\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Centurylink <\/strong>Accounts & Billing<\/strong><\/h2>\n<\/div>
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<\/i><\/i><\/span>How does the CenturyLink billing process work? <\/span><\/a><\/h4><\/div>
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With CenturyLink, you have several different payment options<\/a> to choose from including getting a bill through the mail, receiving an online statement, over the phone payments, or you can pay your bill in-person at a local CenturyLink location. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When is my first CenturyLink bill due?<\/span><\/a><\/h4><\/div>
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You first bill will be due approximately 30 days from the initial date that your services were activated. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What happens when I\u2019m late on one of my CenturyLink bills? <\/span><\/a><\/h4><\/div>
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\u00a0If you fail to pay your bill on time, a late fee of $5 will be applied to your next billing cycle. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does CenturyLink charge any up-front service activation fees? <\/span><\/a><\/h4><\/div>
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Yes, there are activation fees however you will not have to pay them until your first bill is due. The fees you will be charged on your first bill are equipment fees and activation fees. For internet services, you will be required to pay a one-time fee in addition to any handling and shipping charges that may apply. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Does CenturyLink require an initial service deposit?<\/span><\/a><\/h4><\/div>
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Yes, depending on the service that you sign-up for and depending on your credit score, there will be a deposit required to activate your services. If you\u2019ve had CenturyLink services in the past and your services were cut off due to non-payment, a deposit will also be required. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Are there any cancellation fees if I decide to close my CenturyLink account? <\/span><\/a><\/h4><\/div>
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Yes, only if you sign-up for a contract that is not a 3-year price lock contract, for 3-year price lock contracts there are no cancellation fees at any time. <\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I access my CenturyLink account? <\/span><\/a><\/h4><\/div>
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You can access your CenturyLink account by going to CenturyLink.com, you will need either your telephone number or account number and a security code that will be sent to you via text message. <\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Get In Touch<\/span><\/a><\/div>
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If you have any further questions about the services offered by CenturyLink that were not answered above, you can simply visit CenturyLink.com to get answers to all of the most pending questions that you have about CenturyLink services and how to access them.<\/p>\n

Contact CenturyLink today or search for your service area on our website to learn more!<\/p>\n<\/div>

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